Shipping

DELIVERY TO USA

We ship our products directly to you from the U.K. by express courier service. Express shipping is free on orders over $150. Delivery time estimate: 2-4 business days (subject to customs clearance).

For orders under $150, we offer express shipping at $20 or standard shipping (6-12 business days) at $10. 

 

DUTIES

Deliveries to U.S.A. are duty-free up to $800. If your order value exceeds $800, you will have to pay import duties on arrival. We are not able to break up any single order to avoid duty.

If you require more information on duties, please consult the U.S. Customs and Border Protection website.

 

GENERAL DELIVERY INFORMATION

ORDER PROCESSING

We aim to despatch all orders within 1 working day of being placed. Please note that during busy periods, this is sometimes not possible and we regret we cannot make any amendments to purchases once ordered.

IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES

Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.

REPLACEMENT FOR NON-DELIVERED GOODS TO US, CANADA AND REST OF WORLD

In the event that an order delivered to US, Canada or Rest of the World regions does not arrive within the approximate delivery period stated, we will do our best to assist in tracking your order but this can be difficult with postal deliveries. Where there has been no delivery beyond 21 working days, we will process a replacement order.

CONTACTING US ABOUT YOUR ORDER DELIVERY

If you have any specific queries regarding delivery, please contact us at hello@hardvark.co