Returns & Exchanges
We offer 100-day free returns - we want you to be happy with your order. So, if for any reason you are not completely satisfied with your Hardvark products you can return them for exchange or refund within 100 days of purchase.
All garments must be returned to us in their original packaging and boxes, unworn, unwashed and with their labels intact.
To return your purchase:
Please visit our returns portal to make a return or exchange. You will be able to select the items you wish to return and print a pre-paid shipping label. Please note the following when sending items back to us:
- Please use one box for all items that need to be returned or exchanged.
- Please make sure you include the returns form or packing slip in the box you are returning, so that we can identify your return and process your refund or exchange correctly
- Please ensure the product is well packaged and protected from damage in transit.
- Please ensure that the original label has been covered or removed.
- Please retain your shipping documentation and tracking number until the refund or exchange is complete.
We do not accept underwear returns. However, if you got the wrong size first time round, email us at email@example.com and we will send you another pair in a different size for no extra charge.
We always aim to process returns within 5 business days of them arriving in our warehouse. We will contact you via email to confirm completion.
If you have any questions regarding your return or exchange, please contact us at firstname.lastname@example.org